Dear Audi Customers and Fans,

We hope that you are all keeping safe and well amidst these most challenging times.

Audi Downtown Toronto remains committed to our community, our customers, and our employees. As a result of government and public health official orders, our business operations have been modified to help reduce the spread of the virus and flatten the curve.

Being deemed as an essential service, our business will remain open in limited capacity to support your needs and we are taking all responsible measures to ensure everyone’s safety. Therefore, we have changed our business hours and workplace protocols accordingly.

What measures are being taken to limit the spread and ensure the health of our Employees and Customers?
We continue to follow Public Health Agency of Canada (PHAC) guidelines in taking proactive steps to protect our employees and customers. We provide alcohol-based hand sanitizers throughout the workplace and in common areas including showroom and service areas. Additional cleaning and disinfection schedules have been implemented for frequently touched surfaces, such as door handles, railings, steering wheels, workstations, and touch screens. COVID-19 preventive guidelines are posted and distributed to all employees and can be found in dealership common areas. We respect our customers and practice social distancing by maintain a 6-ft distance as well as modifying our processes to incorporate several no-contact practices including limiting payments by credit and debit cards only. Our staff will also be wearing protective equipment for their own and your personal safety and will continue to place protective seat and steering wheel covers in your vehicle. We ask our customers to be responsible with their decisions to visit our dealership and respectful to our staff who continue to make themselves available for your convenience under these special circumstances.

What measures are being taken to ensure vehicles are cleaned for test drives?
All vehicles are fully sanitized and disinfected prior and after every single test drive including interior/exterior door handles, steering handles, seats, interior and exterior compartments. We remain available to review all features and options, process credit applications, as well as answer any questions you may have by phone/email/text and for certain areas with video-chat. Please browse our new and pre-owned inventory online at auditoronto.ca and contact us at (416) 961-2834 or email us at info@auditoronto.ca if you are interested in this option to facilitate your purchase.

Do I have to come in person to purchase a vehicle?
No, you do not have to physically visit our dealership to purchase your vehicle of interest. You can simply browse our new inventory https://www.audidowntowntoronto.com/new/ and pre-owned inventory https://www.audidowntowntoronto.com/used/ online. Let us know your vehicle of interest and we will prepare all required documents and correspond digitally for your seamless car purchase journey. Please contact our Sales team at (416) 961-2834 or email us at info@auditoronto.ca to discuss the next step.

Can I request a virtual sales presentation?
Yes, we offer remote and virtual sales presentation by video chat (FaceTime/WhatsApp), please contact our Sales team at (416) 961-2834 or email us at info@auditoronto.ca and we will be happy to assist you.

Will I need to interact with Sales team for a trade-in appraisal?
No, you do not need to visit our dealership in person. We offer virtual trade-in appraisal, please contact our Sales team at (416) 961-2834 or email us at info@auditoronto.ca for next step.

I have already purchased a vehicle, will I still be able to pick up?
Yes, you can still pick up your vehicle and we remain available to schedule a time and date within our modified hours of operation.  Please note our vehicle delivery process has changed to meet the COVID-19 guidelines which limit contact and maintain distance as a measure to protect you and our employees from any risk.  Virtual vehicle tutorials can be arranged in lieu of in-person demonstrations at this time. Please contact our Sales team at (416) 961-2834 or email us at info@auditoronto.ca and we will be happy to assist you and answer any questions.

What are the precautions while my car is at service or maintenance?
Prior returning your vehicle, we disinfect and sanitize your vehicle after being serviced. Please note we have temporarily removed the option to wait for your vehicle while it is being serviced.  We are accepting payment by credit or debit card only. We are also offering valet pick up and return for servicing your vehicle in limited capacity should you feel more comfortable to avoid visiting the dealership, please call our Service team at (416) 961-9832 or email service@auditoronto.ca for such arrangements.

Can I book for future service appointment?
Yes, please feel free to book your service appointment online at http://audidowntowntoronto.pod13.adpserviceedge.com/appt2/ or call our Service team at (416) 961-9832. Please note with our reduced hours (Monday to Friday 9am-4pm), our Service department will be closed temporarily on Saturday until further notice and appointment requests will be managed based on our availability and capacity to provide you with the level of service you have come to expect from us. We remind our customers that if you have travelled internationally or are experiencing any cold or flu symptoms to defer your appointment until 14 calendar days later.

I have an upcoming service appointment, can I bring in my car?
Yes, please bring in your vehicle at your scheduled appointment. You are always welcome to contact our team to confirm your schedule. Should you feel the need to reschedule your upcoming appointment, please contact our Service team at (416) 961-9832 or reschedule it online. We remind our customers that if you have travelled internationally or are experiencing any cold or flu symptoms to defer your appointment until 14 calendar days later.

Please do not hesitate to contact us by phone (416) 961-2834 or email us at info@auditoronto.ca with any of your inquiry and our team is ready to help.

– Audi Downtown Toronto